British Gas calls customers at 3am to ask for feedback
Blundering energy supplier left ‘hacked off’ customers fearing the worst
Blundering energy supplier left ‘hacked off’ customers fearing the worst
Shareholders agree to inject funds but water supplier still needs £2.5bn by 2030
Concerns grow that consumers will face costs of fixing creaking water infrastructure
Ofwat admits it could have done more to prevent toxic build-up of debt in the industry
A dose of realism is needed, not costly and time-consuming renationalisation
Bill payers still face hosepipe bans and leaks, but charges could rise by 40pc
Bold pension reforms could save the UK’s crumbling infrastructure
Watering new lawns, religious ceremonies and veg allotments all exempt from bans
Industry heads look for reassurance as predictions of Starmer government mount
Plus: Boots is failing; closure of Radio 4 long wave; Channel migrants; NHS strikes; cricketing magic; barbecuing; and speeding informers
Those who have treated Britain’s water industry as a giant piggy bank must be held accountable
Officials drawing up contingency plan amid fears of domino effect
More than one in six monitors installed by water companies were found to be faulty last year and the problem has only worsened
Homeowners risk paying more in bills under plans to install controversial meters
Campaigners say the water company should be tackling leaks in the infrastructure instead of draining rivers and banning hosepipes
Department for Transport to issue fines amid crackdown on utility firms and broadband providers
Questor share tip: the dividend is back, debts are small and margins have doubled. We just have to wait for the share price to catch up
Power companies are preparing to spend millions on upgrading Britain’s electricity systems but some areas face a postcode lottery
It's not just omicron - the recent disruption has exposed the chaotic management and antiquated systems at Royal Mail, employees reveal
Thames Water said it could not write off the large bill as it had been informed of the leak too late
After more than 3.1 million hours of sewage spillages last year, urgent action is needed to clean up our waterways
Trade body Water UK said the new rules on chemicals would not affect drinking water
Macquarie came in for heavy criticism as Thames Water’s owner until 2017, but hopes to shake off tainted record in surprise utilities return